Links to Terms of Service and Privacy Policies

Arkham Exchange:
Terms of Service
Privacy Policy

Arkham Intelligence:
Terms of Service
Privacy Policy

Technical Support Requests

We are committed to providing our users with quality service and support. If you need assistance with your account on either Arkham Exchange or Arkham Intelligence, please visit this page or email us at [email protected] to engage with our technical support staff and receive assistance.

Disputes and Privacy Inquiries

Your concerns matter to us. If you have a dispute or inquiry regarding Arkham Exchange’s services or Privacy Policy or Arkham Intelligence’s services or Privacy Policy, please contact [email protected] or [email protected], and a company representative will contact you to address the matter.

Regulatory and Law Enforcement Requests

Where appropriate, we will promptly respond to information requests from authorized regulatory and law enforcement agencies and officers with proof of authority. Such requests can be submitted by regulatory and law enforcement agencies and officers via our portal at https://app.kodexglobal.com/arkham-intelligence/signin. In order for Arkham to process any request expeditiously, it must meet the following conditions:

  • Be submitted through Kodex by a law enforcement or other government agent using a registered email domain;
  • Include valid and enforceable legal process (e.g., a subpoena, court order, or search warrant) that compels Arkham to produce the information requested;
  • Contain the name and contact information of the individual law enforcement agent or government representative who is authorized to serve the request;
  • State with particularity the categories of records or information sought;
  • Include sufficient information regarding the customer account, such as a phone number or account identifier, in order for Arkham to identify the customer account(s) at issue;
  • Indicate the specific time period for which information is requested; and
  • Select “Emergency” under the legal process type if you have an emergency request.

Once registered, you can submit your requests, track your cases, and access all relevant information. To avoid any delay in response, please provide complete information as requested in each field.

Privacy Inquiries and Disputes Form

Please download this form and send your complaint to [email protected] or in hard copy to Arkham Intelligence, Inc., ℅ Harvard Business Services, Inc., 16192 Coastal Highway, Lewes, DE 19958

Please include:

  • Your Arkham Support case number, if any.
  • Your contact details, including those of a legal representative (if applicable).
  • Detailed information about the cause of your complaint.
  • Relevant supporting documentation.
  • How the issue can be resolved to your satisfaction.

Help us resolve your complaint sooner

  • Submit your complaint as soon as possible.
  • Reply promptly if we ask you for more information.
  • Keep copies of all relevant documents, such as letters, emails, and notes of conversations with us.

Next steps

After you submit your complaint, you'll receive an acknowledgement via email.

Within 45 days of your submission, via your account's associated email, our Compliance Department will endeavor to provide you with a written decision addressing your complaint or further options.

In some circumstances, we may need to contact you for further clarification about your submission and will do our best to respond promptly.

If our decision is delayed

If we cannot provide you with our decision within 45 days, we will:

  • Inform you of the delay
  • Explain why our decision is delayed
  • Give you a new date for our decision

Send your complaint by mail

If you are unable to use this online form, you may send a written complaint via U.S. mail. The written complaint must include all required information, including your Arkham Support case number, and be mailed to Arkham Intelligence Inc., 16192 Coastal Hwy, Lewes, DE, 19958. Please allow an additional 10 days for processing when using postal mail submissions.