Services for U.S. customers are provided by Arkham Markets America, Inc. (NMLS ID 2703542).
A list of state regulatory agencies overseeing money transmission is provided below for informational purposes. Inclusion of a jurisdiction does not necessarily indicate that Arkham Markets America, Inc. is licensed or operating in that jurisdiction. For jurisdictions participating in the NMLS system, you may verify our licensing status at the NMLS Consumer Access Portal.
If you have a question or complaint, please contact us at [email protected].
If your question or complaint is not resolved to your satisfaction, you may direct complaints or inquiries to the appropriate state regulator listed below. These regulators accept questions or complaints from residents of their respective jurisdictions.
| Agency | Address | Phone | Website |
|---|---|---|---|
| Alabama Securities Commission | 445 Dexter Ave Ste 12000, Montgomery, AL 36104 | (800) 222-1253 | https://asc.alabama.gov |
| Alaska Division of Banking and Securities | 550 West 7th Ave, Ste 1500, Anchorage, AK 99501 | (907) 269-8140 | https://www.commerce.alaska.gov/web/dbs |
| Arizona Department of Insurance and Financial Institutions | 100 N 15th Ave, Ste 261, Phoenix, AZ 85007 | (602) 364-3100 | https://difi.az.gov |
| Arkansas Securities Department | 1 Commerce Way, Ste 401, Little Rock, AR 72202 | (501) 324-9260 | https://securities.arkansas.gov |
| Colorado Division of Banking, Department of Regulatory Agencies | 1560 Broadway, Ste 975, Denver, CO 80202 | (303) 894-7575 | https://banking.colorado.gov |
| Connecticut Department of Banking | 260 Constitution Plaza, Hartford, CT 06103 | (800) 831-7225 | https://portal.ct.gov/dob |
| Delaware Office of the State Bank Commissioner | 555 E. Loockerman Plaza, Dover, DE 19901 | (302) 739-4235 | https://banking.delaware.gov |
| District of Columbia Department of Insurance, Securities and Banking | 1050 First St NE, Suite 801, Washington, DC 20002 | (202) 727-8000 | https://disb.dc.gov |
| Florida Office of Financial Regulation | 200 E. Gaines St., Tallahassee, FL 32399 | (850) 487-9687 | https://flofr.gov |
| Georgia Department of Banking and Finance | 2990 Brandywine Rd SE, Atlanta, GA 30341 | (888) 986-1633 | https://dbf.georgia.gov |
| Hawaii Division of Financial Institutions | 335 Merchant St #221, Honolulu, HI 96813 | (808) 586-2820 | https://cca.hawaii.gov/dfi |
| Idaho Department of Finance | 800 Park Blvd Ste 200, Boise, ID 83712 | (208) 332-8000 | https://dfi.idaho.gov |
| Illinois Department of Financial and Professional Regulation | 320 W Washington St, Springfield, IL 62767 | (888) 473-4858 | https://idfpr.illinois.gov |
| Indiana Department of Financial Institutions | 30 S Meridian St Ste 300, Indianapolis, IN 46204 | (800) 382-4880 | https://www.in.gov/dfi |
| Iowa Division of Banking | 200 E Grand Ave, Des Moines, IA 50319 | (515) 281-4014 | https://www.iowadivisionofbanking.gov |
| Kansas Office of the State Bank Commissioner | 700 SW Jackson St, Topeka, KS 66603 | (785) 380-3939 | http://www.osbckansas.org |
| Kentucky Department of Financial Institutions | 1025 Capital Center Dr, Frankfort, KY 40601 | (800) 223-2579 | https://kdfi.ky.gov |
| Louisiana Office of Financial Institutions | 8660 United Plaza Blvd Ste 602, Baton Rouge, LA 70809 | (225) 925-4660 | https://ofi.la.gov |
| Maine Bureau of Consumer Credit Protection | 35 State House Station, Augusta, ME 04333 | (800) 332-8529 | https://www.maine.gov/pfr/consumercredit |
| Maryland Office of the Commissioner of Financial Regulation | 100 S Charles St, Tower 1 Ste 5300, Baltimore, MD 21201 | (888) 784-0136 | https://www.dllr.state.md.us/finance |
| Massachusetts Division of Banks | 1000 Washington St Ste 710, Boston, MA 02118 | (800) 495-2265 | https://www.mass.gov/orgs/division-of-banks |
| Michigan Department of Insurance and Financial Services | 530 W Allegan St, Lansing, MI 48933 | (877) 999-6442 | https://www.michigan.gov/difs |
| Minnesota Department of Commerce | 85 7th Place E, St. Paul, MN 55101 | (651) 539-1500 | https://mn.gov/commerce |
| Mississippi Department of Banking and Consumer Finance | 301 N Lamar St, Jackson, MS 39201 | (601) 321-6901 | http://dbcf.ms.gov |
| Missouri Division of Finance | 301 W High St, PO Box 716, Jefferson City, MO 65102 | (573) 751-3242 | http://finance.mo.gov |
| Nebraska Department of Banking and Finance | 1230 O St #300, Lincoln, NE 68508 | (402) 471-2171 | https://ndbf.nebraska.gov/industries |
| Nevada Financial Institutions Division | 3300 W Sahara Ave, Ste 250, Las Vegas, NV 89102 | (702) 486-4120 | http://fid.nv.gov |
| New Hampshire Banking Department | 53 Regional Dr, Concord, NH 03301 | (603) 271-3561 | https://www.nh.gov/banking |
| New Jersey Department of Banking and Insurance | 20 W State St, Trenton, NJ 08625 | (609) 292-7272 | https://www.state.nj.us/dobi |
| New Mexico Financial Institutions Division | 2550 Cerrillos Rd, Santa Fe, NM 87505 | (505) 476-4885 | https://www.rld.nm.gov/financial-institutions/file-a-complaint |
| North Carolina Office of the Commissioner of Banks | 316 W Edenton St, Raleigh, NC 27603 | (919) 733-3016 | https://nccob.nc.gov |
| North Dakota Department of Financial Institutions | 600 E Blvd Ave, Bismarck, ND 58505 | (701) 328-9933 | https://www.nd.gov/dfi |
| Ohio Division of Financial Institutions | 77 S High St, Columbus, OH 43215 | (614) 728-8400 | https://dfi.ohio.gov |
| Oklahoma Banking Department | 2900 N Lincoln Blvd Ste 204, Oklahoma City, OK 73105 | (405) 521-2782 | http://www.ok.gov/banking |
| Oregon Division of Financial Regulation | 350 Winter St NE, Salem, OR 97301 | (888) 877-4894 | https://dfr.oregon.gov/pages/index.aspx |
| Pennsylvania Department of Banking and Securities | 17 N 2nd St, Suite 1300, Harrisburg, PA 17101 | (717) 787-3717 | https://www.pa.gov/agencies/dobs |
| Puerto Rico Office of the Commissioner of Financial Institutions | PO Box 11855, San Juan, PR 00910 | (787) 723-3131 | https://www.ocif.pr.gov |
| Rhode Island Department of Business Regulation, Banking Division | 1511 Pontiac Ave, Cranston, RI 02920 | (401) 462-9503 | https://dbr.ri.gov/banking-securities-and-charitable-organizations/banking |
| South Carolina State Board of Financial Institutions | 1205 Pendleton St Ste 215, Columbia, SC 29201 | (803) 734-2020 | https://consumerfinance.sc.gov |
| South Dakota Division of Banking | 445 E Capitol Ave, Pierre, SD 57501 | (605) 773-3421 | http://dlr.sd.gov/banking/default.aspx |
| Tennessee Department of Financial Institutions | 502 Deaderick St, Nashville, TN 37243 | (615) 741-2236 | http://www.tennessee.gov/tdfi |
| Texas Department of Banking | 2601 N Lamar Blvd, Austin, TX 78705 | (877) 276-5554 | https://www.dob.texas.gov |
| US Virgin Islands Office of the Lieutenant Governor, Division of Banking | 1131 King Street, Christiansted, VI 00820 | (340) 773-6459 | https://ltg.gov.vi/departments/banking-insurance-and-financial-regulation |
| Utah Department of Financial Institutions | 324 South State St, Ste 201, Salt Lake City, UT 84111 | (801) 538-8830 | https://dfi.utah.gov |
| Vermont Department of Financial Regulation | 89 Main St, Montpelier, VT 05620 | (802) 828-3301 | http://www.dfr.vermont.gov |
| Virginia Bureau of Financial Institutions, State Corporation Commission | 1300 E Main St, Richmond, VA 23219 | (800) 552-7945 | http://scc.virginia.gov/bfi |
| Washington Department of Financial Institutions | 150 Israel Rd SW, Tumwater, WA 98501 | (877) 746-4334 | https://dfi.wa.gov |
| West Virginia Division of Financial Institutions | 900 Pennsylvania Ave Ste 202, Charleston, WV 25302 | (304) 558-2294 | https://dfi.wv.gov/Pages/default.aspx |
| Wisconsin Department of Financial Institutions | 4822 Madison Yards Way #100, Madison, WI 53705 | (608) 261-7578 | https://www.dfi.wi.gov |
| Wyoming Division of Banking | 2300 Capitol Ave #101, Cheyenne, WY 82002 | (307) 777-7797 | https://wyomingbankingdivision.wyo.gov |
Disclosures required under Connecticut General Statutes § 36a‑613(a)
(1)Prior to their account being permissioned to transact on the exchange platform, each user residing in Connecticut must electronically acknowledge the following disclosure (e.g., selecting an acknowledgment box or equivalent): WARNING: LOSSES DUE TO FRAUDULENT OR ACCIDENTAL TRANSACTIONS MAY NOT BE RECOVERABLE AND TRANSACTIONS IN VIRTUAL CURRENCY ARE IRREVERSIBLE.
(2)Virtual currency is not backed or insured by the government and accounts and value balances are not subject to Federal Deposit Insurance Corporation, National Credit Union Administration or Securities Investor Protection Corporation protections.
(3)Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which may not be the date or time when the customer initiates the virtual currency transaction.
(4)The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the permanent and total loss of the value of a particular virtual currency, if the market for that virtual currency disappears.
(5)The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in a significant loss over a short period of time.
(6)Any bond maintained by Arkham Markets America, Inc. for the benefit of its customers may not be sufficient to cover all losses incurred by such customers.
(7)Virtual currency transactions are irreversible and are used by persons seeking to defraud consumers, including, but not limited to, a person impersonating a loved one, threatening jail time, stating that a consumer’s identity has been stolen, insisting that a consumer withdraw money from the his/her bank account and purchase cryptocurrency or alleging a consumer’s personal computer has been hacked.
Disclosures required under Connecticut General Statutes § 36a‑613(b)
(1)All virtual-currency transactions initiated through your account are deemed authorized by you, and you are liable for unauthorized transactions unless caused solely by our systems.
(2)Once you initiate a deposit or withdrawal on the platform, it will be settled immediately, and you will not have any right to stop the transfer. Resting orders may be canceled prior to being matched/executed on the order book, but all orders are final once executed.
(3)Even when not required by law or government order, we may disclose information about your account to third-party service providers and affiliates who support our operations, security, compliance, and customer services, or as otherwise described in our Privacy Policy.
(4)We are required to communicate to you what customer information may be disclosed to third parties. We describe the categories of information that may be shared, and the purposes for such sharing, in our Privacy Policy, available at https://arkm.com/legal/privacy-policy.
(5)You have the right to review and consent to any material changes to our terms of service before performing any transactions on the platform after such change.