Arkham Ambassador Program Official Rules
Effective Date: 16 July 2025
BY APPLYING TO THIS PROGRAM, YOU AGREE TO THESE OFFICIAL RULES, WHICH ARE A CONTRACT, SO READ THEM CAREFULLY BEFORE PARTICIPATING. WITHOUT LIMITATION, THIS CONTRACT PROVIDES FOR INDEMNIFICATION OF ARKHAM AND ITS AFFILIATED ENTITIES BY YOU, A CLASS ACTION AND JURY TRIAL WAIVER, A REQUIREMENT THAT MOST DISPUTES BE SETTLED BY MANDATORY BINDING ARBITRATION, AND A LIMITATION OF YOUR RIGHTS AND REMEDIES.
1. Program Overview
The Arkham Ambassador Program (“Program”) is a promotional initiative by Arkham Intelligence, Inc. (“Arkham”), 16192 Coastal Highway, Lewes, DE 19958, to recognize and reward approved influencers who help promote Arkham’s products, tools, and services. Participation is by invitation or approval only.
2. Eligibility
Participation is open only to individuals approved by Arkham via written confirmation (including email). Participants must be at least 18 years old and not subject to any restrictions under applicable laws. The Program is void where prohibited by law, including in OFAC-sanctioned jurisdictions. Furthermore, persons located in certain jurisdictions including, but not limited to, Australia, the European Union, Hong Kong, South Korea, Singapore, or any jurisdiction where onboarding to Arkham Exchange is restricted or prohibited, are not eligible to participate. Arkham reserves the right to verify the eligibility of participants. Participation constitutes your full and unconditional agreement to these Official Rules and to Arkham’s decisions, which are final and binding in all matters related to the Program.
3. How to Participate
Apply via the official Arkham Ambassador Program form here. Arkham will review and confirm eligibility in its sole discretion. Only approved participants (“Participants”) are eligible for rewards.
4. Rewards
All reward payments described in this Section 4 (“Rewards”) are at Arkham’s sole discretion. No Reward is guaranteed for any action. Arkham reserves the right to modify, suspend, or terminate the Program or any Reward structure at any time. Anticipated Reward structure is as follows.
AFFILIATE COMMISSIONS FOR AMBASSADORS:
Subject to the Referral Payment Cap (defined below), applicants selected to be Arkham Ambassadors (Participants in the Program) will be eligible to receive the following Reward commissions from the trading fees of referred users who sign up by using their Ambassador's affiliate link.
COMMISSION
TRADING VOLUME BY REFERRED USERS PER MONTH
40%
ALL AMBASSADORS
45%
1,000,000 USDT
50%
2,500,000 USDT
55%
5,000,000 USDT
60%
10,000,000 USDT
* Commissions are paid as a proportion of trading fees paid by users you refer (who sign up using your Ambassador’s affiliate link). For example, if your referred users generate a total of 1,000,000 in USDT or USDT equivalent in volume in a month, you’ll receive 45% of the trading fees paid by them to the Arkham Exchange.
TRADING FEE DISCOUNTS FOR AMBASSADORS:
Applicants selected to be Arkham Ambassadors will be eligible to receive the following trading fee discounts on their own trades.
6 MONTH FEE DISCOUNT
YOUR TRADING VOLUME PER MONTH
10%
1,000,000 USDT
20%
2,500,000 USDT
30%
5,000,000 USDT
* All Program Participants receive a $100 trading fee credit.
** Achieving the trading volume threshold will automatically grant an approved Participant a 6 month fee discount, equivalent to the amount in the table.
REFERRAL CPA (Cost-Per-Action) PAYMENT:
Subject to the Referral Payment Cap (defined below), Ambassadors will be eligible to receive a Reward of up to 10 USDT per trader who trades $100 or more in volume, up to a maximum of 10,000 USDT per month.
REFERRAL VOLUME PAYMENTS:
Subject to the Referral Payment Cap (defined below), Ambassadors will be eligible to receive a one time Reward of up to 1,000 USDT for every 3 million USDT in trading volume from users referred to the Arkham Exchange via their Ambassador’s affiliate link.
REFERRAL PAYMENT CAP AND OTHER TERMS:
TOTAL REWARDS PAID TO ANY PARTICIPANT WILL NOT EXCEED 100% OF THE TRADING FEES ARKHAM COLLECTS FROM THAT PARTICIPANT’S REFERRALS (THE “REFERRAL PAYMENT CAP”). The above Reward structure is illustrative and subject to change at Arkham’s sole discretion. Arkham reserves the right to withhold Rewards for any reason, including but not limited to a violation of the Arkham Exchange Terms & Conditions (https://arkm.com/legal/terms-of-service), and has no obligation to award any specific Reward, and all decisions are final. Sybil attackers, farmers, referrers of inactive users, wash traders, and other accounts attempting to game the system will be flagged and marked ineligible.
5. Content & Conduct Requirements
Participants must disclose their relationship with Arkham in all promotional content utilizing their referral code to earn Program Rewards. At a minimum, the hashtag #ArkhamAmbassador to identify the post as associated with the Program should be included in all social media communications sent pursuant to the Program. Arkham reserves the right in its sole discretion to disqualify any Participant who does not adequately disclose his or her participation in this Program.
Participants must not:
  • Provide investment advice or recommendations, including endorsing any particular digital asset in their promotional content for Arkham;
  • Make statements about guaranteed or likely returns, profits, or future trading performance; or encourage excessive or reckless trading.
  • Content must be fair, clear, accurate, not misleading, and comply with all applicable laws, regulations, and regulatory guidance, including but not limited to the FTC Endorsement Guides.
  • Participants must ensure that any content they create or share to earn Rewards from the Program does not specifically target audiences in any geographic region or country outside of the United States. Content should be general in nature and intended for a global audience, with no direct appeals, messaging, or promotions aimed at residents of any particular non-U.S. jurisdiction. Participants may create content in English, Spanish, or Chinese, but must not design or direct their content to specifically target residents of non-U.S. jurisdictions. This includes avoiding the use of local languages (other than English, Spanish and Chinese), region-specific hashtags, or cultural/political references tied to non-U.S. locations. Participants are responsible for ensuring that their content does not violate any laws or regulations of other jurisdictions.
Any content posted to earn Program Rewards:
  • MUST NOT contain material which is (or promote activities which are) in Arkham's sole discretion, hateful, slanderous, libelous, tortious, sexually explicit, obscene, pornographic, inappropriate, violent, self-mutilating (e.g., relating to murder, the sales of weapons, cruelty, abuse, etc.), discriminatory (based on race, sex, religion, natural origin, physical disability, sexual orientation or age), illegal (e.g., underage drinking, substance abuse, computer hacking, etc.), offensive, threatening, profane, or harassing; or contain material that is threatening to any person, place, business, group or world peace; or contain words or symbols that are widely considered offensive to individuals of a certain race, ethnicity, religion, sexual orientation or socioeconomic group; or contain images, words or text portraying nudity, acts of violence, or acts that are or appear to be unlawful or dangerous.
  • MUST NOT contain material that violates or infringes another's rights, including but not limited to material that violates privacy, publicity, or intellectual property rights, or that constitutes copyright infringement. Without limiting the foregoing, content must not include third-party trademarks, logos, insignia, location signage, photographs, artwork, or sculptures, except those of Arkham.
  • MUST NOT include mention or performance of any copyrighted media production including but not limited to books, articles, photographs, artwork, music, etc., or identifying descriptions of any media property.
  • MUST NOT include third parties, including but not limited to minors, celebrities and friends, who have not expressly authorized the Participant to display their image or likeness or otherwise use such images or likenesses in accordance with these Official Rules.
6. Data Privacy
By applying to the Program, you consent to Arkham processing your personal data for program administration, eligibility verification, Reward allocation, and legal compliance purposes, in accordance with Arkham's Privacy Policy (https://arkm.com/legal/privacy-policy).
7. General Terms
Participation in the Program does not create an employee, agent, or independent contractor relationship between Arkham and the Participant. Arkham reserves the right to disqualify any Participant who violates these rules or applicable law.
WARNING: ANY ATTEMPT BY A PARTICIPANT OR ANY OTHER INDIVIDUAL TO DELIBERATELY DAMAGE ANY WEBSITE ASSOCIATED WITH ARKHAM OR THIS PROGRAM OR TO UNDERMINE THE LEGITIMATE OPERATION OF THE PROGRAM MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAW, AND, SHOULD SUCH AN ATTEMPT BE MADE, ARKHAM RESERVES THE RIGHT TO PROSECUTE AND SEEK DAMAGES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW.
Arkham reserves the right to disqualify any individual it finds to be attempting to tamper with or to undermine the Program, any website associated with the Program, and/or the legitimate operation of the Program; to violate these Official Rules; or to act in an unsportsmanlike or disruptive manner or with the intent to annoy, abuse, threaten or harass any other person. Arkham’s failure to enforce any term of these Official Rules shall not constitute a waiver of that provision.
Arkham and its agents are not responsible for (1) any incorrect or inaccurate information, whether caused by Participants, errors or by any of the equipment or programming associated with or utilized in the Program; (2) technical failures of any kind, including, but not limited to, malfunctions, interruptions or disconnections in network hardware or software; (3) unauthorized human intervention in any part of the Program; (4) technical or human error that may occur in the administration of the Program; or (5) any injury or damage to persons or property that may be caused, directly or indirectly, in whole or in part, from a person’s participation in the Program or receipt or use or misuse of any Program Reward. Arkham reserves the right to cancel, suspend and/or modify the Program, or any part of it, if any fraud, technical failures or any factor beyond Arkham’s reasonable control impairs the integrity or proper functioning of the Program, as determined by Arkham. If, for any reason, the Program cannot be run as planned, Arkham may disqualify any Participant and (a) suspend the Program and modify the Program to address the impairment, then resume the Program in a manner that best conforms to the spirit of these Official Rules; and/or (b) terminate the Program.
8. Limitation of Liability and Releases
Arkham is not responsible for any technical issues, system failures, or other circumstances beyond its control that affect participation or Reward eligibility. To the fullest extent permitted by law, Arkham disclaims all liability for any loss or damage arising from or related to the Program.
BY PARTICIPATING IN THIS CAMPAIGN, YOU AGREE TO RELEASE, INDEMNIFY, DEFEND AND HOLD HARMLESS PROGRAM ENTITIES AND THEIR RESPECTIVE PARENT COMPANIES, AFFILIATES, SUBSIDIARIES, REPRESENTATIVES, CONSULTANTS, CONTRACTORS, LEGAL COUNSEL, ADVERTISING, PUBLIC RELATIONS, PROMOTIONAL, FULFILLMENT AND MARKETING, WEBSITE PROVIDERS, WEB MASTERS, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES AND AGENTS (THE “RELEASED PARTIES”), AND THAT THE RELEASED PARTIES WILL HAVE NO LIABILITY WHATSOEVER FOR, AND SHALL BE HELD HARMLESS BY YOU AGAINST, ANY LIABILITY FOR ANY INJURIES, LOSSES OR DAMAGES OF ANY KIND TO PERSONS, INCLUDING PERSONAL INJURY OR DEATH, OR PROPERTY RESULTING IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, FROM ACCEPTANCE, POSSESSION, MISUSE OR USE OF A PROGRAM REWARD, CONTENT POSTED BY YOU, OR PARTICIPATION IN THIS PROGRAM OR IN ANY PROGRAM-RELATED ACTIVITY, OR ANY CLAIMS BASED ON PUBLICITY RIGHTS, DEFAMATION OR INVASION OF PRIVACY, OR MERCHANDISE DELIVERY. THE RELEASED PARTIES ARE NOT RESPONSIBLE IF THIS PROGRAM CANNOT BE ADMINISTERED OR CONDUCTED OR ANY PRIZE OR REWARD CANNOT BE AWARDED DUE TO CANCELLATIONS, DELAYS, OR INTERRUPTIONS RESULTING OR ARISING FROM ACTS OF GOD, WAR, OR TERRORISM, CIVIL UNREST, STRIKES, SUPPLY SHORTAGES, NATURAL DISASTERS, WEATHER, PANDEMICS, EPIDEMICS, WIDESPREAD ILLNESS, COMPLIANCE WITH ANY LAW OR ORDER OF A GOVERNMENTAL AUTHORITY, OR ANY OTHER SIMILAR ACT, EVENT OR OCCURRENCE BEYOND THE REASONABLE CONTROL OF ARKHAM. BY PARTICIPATING IN THIS PROGRAM, YOU AGREE THAT THE RELEASED PARTIES WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY INJURIES, DAMAGES OR LOSSES OF ANY KIND, INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES TO PERSONS, INCLUDING DEATH, OR TO PROPERTY ARISING OUT OF ACCESS TO AND USE OF ANY WEBSITE ASSOCIATED WITH THIS PROGRAM OR THE DOWNLOADING FROM AND/OR PRINTING MATERIAL DOWNLOADED FROM SUCH SITE.
PUBLICITY AND INTELLECTUAL PROPERTY RELEASE:
EXCEPT WHERE PROHIBITED BY LAW, PARTICIPATION IN THE PROGRAM CONSTITUTES YOUR PERMISSION AND GRANT TO ARKHAM (WHICH GRANT WILL BE CONFIRMED IN WRITING ON REQUEST OF ARKHAM) AND ITS DESIGNEES THE RIGHT AND PERMISSION TO PRINT, PUBLISH, BROADCAST AND USE, WORLDWIDE IN ANY MEDIA NOW KNOWN OR HEREAFTER DEVELOPED, INCLUDING, BUT NOT LIMITED TO, THE WORLD WIDE WEB, AT ANY TIME OR TIMES, YOUR NAME, PORTRAIT, PICTURE, VOICE, LIKENESS, OPINIONS AND BIOGRAPHICAL INFORMATION (INCLUDING, BUT NOT LIMITED TO, HOMETOWN AND STATE), QUOTES ATTRIBUTABLE TO YOU WITH RESPECT TO THE PROGRAM, AND ANY OTHER ELEMENTS OF YOUR PERSONA FOR ADVERTISING, TRADE AND PROMOTIONAL PURPOSES WITHOUT ADDITIONAL CONSIDERATION, COMPENSATION, PERMISSION OR NOTIFICATION, INCLUDING IN A LIST TO BE USED BY ARKHAM AND ITS DESIGNEES AND ITS PARTNERS TO RE-TARGET PARTICIPANTS VIA EMAIL OR ANY ARKHAM APP, UNLESS PROHIBITED BY LAW.
BY APPLYING FOR THE PROGRAM, YOU AGREE THAT YOUR COMMUNICATIONS OR SUBMISSIONS, CREATIVE SUGGESTIONS, IDEAS, NOTES, CONCEPTS OR OTHER MATERIALS (“CONTENT”) THAT YOU MAY SUBMIT TO ARKHAM OR POST ONLINE OR ON SOCIAL MEDIA IN CONNECTION WITH THIS PROGRAM, INCLUDING ALL RIGHTS EMBODIED THEREIN, WITH THE EXCEPTION OF PERSONALLY IDENTIFIABLE INFORMATION AS IDENTIFIED IN ARKHAM’S PRIVACY POLICY (AVAILABLE AT https://arkm.com/legal/privacy-policy), ARE DEEMED TO BE NON-CONFIDENTIAL AND NON-PROPRIETARY AND ARKHAM SHALL HAVE NO OBLIGATION OF ANY KIND WITH RESPECT TO SUCH CONTENT. ARKHAM SHALL BE FREE TO EDIT, EXPLOIT, MODIFY, PUBLISH, REPRODUCE, USE, DISCLOSE, DISSEMINATE AND DISTRIBUTE THE CONTENT TO OTHERS WITHOUT LIMITATION IN ANY AND ALL MEDIA NOW KNOWN OR NOT CURRENTLY KNOWN, THROUGHOUT THE WORLD IN PERPETUITY FOR ANY PURPOSE WITHOUT COMPENSATION, PERMISSION OR NOTIFICATION TO YOU OR ANY THIRD PARTY. YOU HEREBY GRANT TO ARKHAM AND ITS LEGAL REPRESENTATIVES, SUCCESSORS AND ASSIGNS, AN IRREVOCABLE AND WORLDWIDE LICENSE TO USE IN PERPETUITY THE CONTENT IN ANY FORM OR FORMAT AND TO MODIFY THE SAME, AND ACKNOWLEDGE AND AGREE THAT IF ARKHAM DOES USE THE CONTENT, YOU SHALL NOT BE ENTITLED TO ANY CREDIT, CONSIDERATION, NOTICE OR PAYMENTS OF ANY KIND. YOU WAIVE ANY MORAL RIGHTS YOU MAY HAVE TO THE CONTENT AND AGREE THAT IF ARKHAM ELECTS TO USE THE CONTENT FOR ANY PURPOSE, ALL RIGHTS UNDER COPYRIGHT OR OTHER INTELLECTUAL PROPERTY RIGHTS THAT MAY RESULT FROM THAT RELATING TO YOUR POSTS OR FROM USE OF THE CONTENT BY ARKHAM SHALL BE THE SOLE PROPERTY OF ARKHAM. YOU FURTHER AGREE THAT IF ARKHAM ELECTS TO USE YOUR CONTENT, YOU WILL EXECUTE ANY DOCUMENTS REQUESTED BY ARKHAM REGARDING THIS ASSIGNMENT. IF ANY USE BY ARKHAM OF THE CONTENT CAUSES IT TO BE LIABLE TO ANY THIRD PARTY, YOU AGREE TO INDEMNIFY ARKHAM AND ITS AGENTS, EMPLOYEES, AFFILIATES, SUBSIDIARIES, REPRESENTATIVES AND ALL RELATED PARTIES FROM AND AGAINST ANY AND ALL DAMAGES, COSTS, JUDGMENTS AND EXPENSES (INCLUDING REASONABLE ATTORNEYS’ FEES) THAT IT INCURS AS A RESULT OF ITS USE OF THE CONTENT.
WITHOUT LIMITING THE FOREGOING, EVERYTHING REGARDING THIS PROGRAM, INCLUDING EACH WEBSITE ASSOCIATED WITH THIS PROGRAM AND ALL REWARDS, IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS MAY NOT ALLOW THE LIMITATIONS OR EXCLUSIONS OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY. CHECK LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THESE LIMITATIONS OR EXCLUSIONS.
NATURE OF RELATIONSHIP/WAIVER OF EQUITABLE RELIEF:
You agree that you understand and acknowledge that Arkham has wide access to ideas, designs, and other materials, and that new ideas are constantly being submitted to it or being developed by Arkham’s own employees. You also acknowledge that many ideas may be competitive with, similar or identical to Content you may submit in theme, idea, format or other respects. You acknowledge and agree that you will not be entitled to any compensation as a result of Arkham’s use of any such similar or identical material. You acknowledge and agree that the Arkham does not now and shall not have in the future any duty or liability, direct or indirect, vicarious, contributory, or otherwise, with respect to the infringement or protection of the copyright in and to the Content. Finally, you acknowledge that, with respect to any claim by you relating to or arising out of Arkham’s actual or alleged exploitation or use of any Content or other material submitted in connection with the Program, the damage, if any, thereby caused to you will not be irreparable or otherwise sufficient to entitle you to seek injunctive or other equitable relief or in any way enjoin the production, distribution, exhibition or other exploitation of the Content or any material based on or allegedly based on the Content, and your rights and remedies in any such event shall be strictly limited to the right to recover damages, if any, in an action at law
9. Dispute Resolution by Binding Arbitration.
PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.
A. Agreement to Arbitrate
This Dispute Resolution by Binding Arbitration section is referred to in these Official Rules as the “Arbitration Agreement.” You agree that any and all disputes or claims that have arisen or may arise between you and Arkham, whether arising out of or relating to these Official Rules (including any alleged breach thereof), the Program, or any aspect of the relationship or transactions between us, will be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify. Further, this Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by applying for the Program and agreeing to the Official Rules, you and Arkham are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.
B. Prohibition of Class and Representative Actions and Non-Individualized Relief
YOU AND ARKHAM AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND ARKHAM AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S), EXCEPT THAT YOU MAY PURSUE A CLAIM FOR AND THE ARBITRATOR MAY AWARD PUBLIC INJUNCTIVE RELIEF UNDER APPLICABLE LAW TO THE EXTENT REQUIRED FOR THE ENFORCEABILITY OF THIS PROVISION.
C. Pre-Arbitration Dispute Resolution
Arkham is always interested in resolving disputes amicably and efficiently, and most customer concerns can be resolved quickly and to the customer’s satisfaction by emailing customer support at [email protected]. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to Arkham should be sent to 750 N Saint Paul St Ste 250 PMB 54019, Dallas, Texas 75201-3206 (“Notice Address”). The Notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought. If Arkham and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or Arkham may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Arkham or you will not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Arkham is entitled.
D. Arbitration Procedures
Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association’s (“AAA”) rules and procedures, including the AAA’s Consumer Arbitration Rules (collectively, the “AAA Rules”), as modified by this Arbitration Agreement. For information on the AAA, please visit its website, https://www.adr.org. Information about the AAA Rules and fees for consumer disputes can be found at the AAA’s consumer arbitration page, https://www.adr.org/consumer. If there is any inconsistency between any term of the AAA Rules and any term of this Arbitration Agreement, the applicable terms of this Arbitration Agreement will control unless the arbitrator determines that the application of the inconsistent Arbitration Agreement terms would not result in a fundamentally fair arbitration. The arbitrator must also follow the provisions of these Official Rules as a court would. All issues are for the arbitrator to decide, including issues relating to the scope, enforceability, and arbitrability of this Arbitration Agreement. Although arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings, the arbitrator can award the same damages and relief on an individual basis that a court can award to an individual under these Official Rules and applicable law. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.
Unless Arkham and you agree otherwise, any arbitration hearings will take place in a reasonably convenient location for both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, the determination will be made by AAA. If your claim is for $10,000 or less, Arkham agrees that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.
E. Costs of Arbitration
Payment of all filing, administration, and arbitrator fees (collectively, the “Arbitration Fees”) will be governed by the AAA Rules, unless otherwise provided in this Arbitration Agreement. To the extent any Arbitration Fees are not specifically allocated to either Arkham or you under the AAA Rules, Arkham and you shall split them equally; provided that if you are able to demonstrate to the arbitrator that you are economically unable to pay your portion of such Arbitration Fees or if the arbitrator otherwise determines for any reason that you should not be required to pay your portion of any Arbitration Fees, Arkham will pay your portion of such fees. In addition, if you demonstrate to the arbitrator that the costs of arbitration will be prohibitive as compared to the costs of litigation, Arkham will pay as much of the Arbitration Fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. Any payment of attorneys’ fees will be governed by the AAA Rules.
F. Confidentiality
All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.
G. Severability
If a court or the arbitrator decides that any term or provision of this Arbitration Agreement (other than the subsection (b) above titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” above) is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement will be enforceable as so modified. If a court or the arbitrator decides that any of the provisions of subsection (b) above titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” are invalid or unenforceable, then the entirety of this Arbitration Agreement will be null and void, unless such provisions are deemed to be invalid or unenforceable solely with respect to claims for public injunctive relief. The remainder of these Official Rules will continue to apply.
H. Future Changes to Arbitration Agreement
Notwithstanding any provision in these Official Rules to the contrary, Arkham agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are participating in the Program, you may reject any such change by sending Arkham written notice within thirty (30) calendar days of the change to the Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first entered into the Program and accepted these Official Rules.
10. Limitation of Liability and Releases
If any term or provision or these Official Rules is found under the law to be invalid or unenforceable, then such specific term or provision shall be of no force and effect and shall be severed, and the remainder of these Official Rules shall continue in full force and effect.
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